CaRMS Online browser support

Updated June 16, 2017

CaRMS has updated our browser support model for CaRMS Online to improve our services for our clients.

For the 2018 match year, CaRMS will no longer support the use of Microsoft Internet Explorer (IE) versions 8, 9 and 10. Browsers older than IE 11 are no longer supported by Microsoft and could have vulnerabilities that would compromise data security.

We will continue to support IE 11, as well as the most recent versions of Chrome, Firefox and Safari. These three browsers update automatically or push update notifications to users so no manual updating is required.

Why have we made this change?

The security of the sensitive information stored in CaRMS Online is paramount. This change will help ensure the data in our system is protected.

Older versions of IE are no longer able to deal with the complexities of today’s modern Internet. Removing support for old browsers allows CaRMS to focus on improvements to CaRMS Online using modern browser technologies that enrich the experience of our users.

What do we mean “supported browsers”?

If a browser is “supported” it means we test all system functionality in that browser and fix any issues we find. We will not block users from using unsupported browsers, but we may not be able to fix problems users encounter when accessing CaRMS Online on an unsupported browser.

What does this mean for CaRMS Online users?

If you can, upgrade to one of the supported browsers (ChromeFirefox Safari, or IE 11). We recommend Chrome for the best user experience.

If you work in an institutional environment, we encourage you to share this information with your IT team.

Users will still be able to access CaRMS Online on unsupported browsers, but we may be unable to resolve any issues found to occur exclusively in unsupported versions of IE. However, because our first priority is always our clients, we will continue to work with users to ensure access to critical features.

Why are different browsers supported for different user groups?

We’ve analyzed the browsers our various client groups use to access CaRMS Online, and we’ve found that certain groups have limited access or ability to upgrade to more modern browsers. We’ve tailored our support model to take these limitations into account.

Have a concern with any of these changes?

Contact us at LetUsKnow@carms.ca so we can work with you to make sure you can continue to access CaRMS Online in a way that works for you.