Client services

  • We know that the postgraduate residency application process can be complex. The CaRMS client services department is here to help! The team consists of six bilingual staff that respond to phone and email queries about the CaRMS application and our matches in general from the more than 25,000 primary stakeholders who interact with our online portals.

    The team is complemented by a number of other help tools, including technical guides and video tutorials that are available 24/7 on our website CaRMS.ca.

    Regular help desk hours of operation (Monday - Friday):

    May through August: 8:00 – 16:00 ET
    September through April: 9:00 – 18:00 ET

    Contact client services

    Contact the client services team today by email (help@carms.ca), phone (1.877.227.6742) or via the form below.
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