CaRMS’ Help Centre is available 24/7 to guide you through your application and match journey. From how to participate in a match and complete your application to detailed Qs and As on documents, we’ve got you covered.

With dedicated sections for each of our applicant and faculty client groups, the Help Centre has answers to more than 300 questions – and it’s growing every day. You’ll also find links to our instructional videos, data and reports and other online resources.

When you’re on, the Help Centre can be accessed using the blue Help Centre tab on the right of your browser window. When you’re in CaRMS Online, just click the blue Help button at the bottom of the screen.

Can’t find what you’re looking for? No problem! Our client service reps are ready to answer your questions via live chat (available in CaRMS Online) or phone during business hours, or you can email us at




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